Terms of Service
These Terms of Service govern how OUTPOST CREATIVE TV provides remote video editing services, and they form the service agreement for every purchase. By purchasing a plan or edit pack you agree to the terms below.
1. Services
OUTPOST delivers professionally edited video projects per the plan you purchase. Each plan includes a stated number of edit credits, with each credit covering one video up to the length listed at checkout. Deliverables are provided in the formats listed at checkout.
2. Credits & expiration
Edit credits expire 30 days after they are issued — at purchase for one-time packs, and at each monthly renewal for subscriptions. Expired credits are not refunded and do not roll over unless agreed in writing.
3. Workflow & approval
Edits are worked on one at a time. When a video is delivered, your approval is required before work begins on the next one. Projects that sit unapproved with no response for 14 days are treated as approved so the queue can move.
4. Revisions & scope
Each edit includes two rounds of revisions within the original brief. Additional revision rounds, or changes that depart from the original brief, require an additional edit credit. What counts as in-scope is described in our FAQ; when a request is borderline, your project manager will flag it before any work starts.
5. Client-provided assets
All footage, graphics, brand assets, fonts, music, and licenses must be fully provided by you. Our service does not include the use of AI or generative tools, stock footage, or stock music. You are responsible for holding the rights to everything you supply; OUTPOST edits only with the materials you deliver.
6. Footage & rights
You retain ownership of your footage and of the finished edit. You grant OUTPOST a limited license to use your materials solely to perform the editing services. We may feature finished work in our portfolio only with your written approval.
7. Payment
Plans are billed in advance via Stripe. One-time packs are billed at checkout; subscriptions renew on the same calendar day each month until cancelled. Prices are those shown at the time of purchase.
8. Cancellation
You can cancel a subscription any time before its next renewal date; you keep access to unexpired credits already issued. Refunds are handled per our Refund Policy.
9. Turnaround
Published turnaround times are targets, not guarantees; they start when a complete brief and all assets have been received, and depend on queue volume and revision responsiveness.
10. Limitation of liability
OUTPOST’s liability for any project is limited to the amount paid for that project. We are not liable for consequential damages.